Effective Date: November 1, 2023

1. Introduction: Welcome to ONRx, a leading telemedicine platform dedicated to providing accessible and efficient healthcare services. This privacy policy outlines how we handle your personal and health-related information in compliance with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable Canadian laws.

2. Information Collection: We collect information necessary to provide our telehealth services. This includes, but is not limited to, your name, contact details, date of birth, medical history, and health-related information. We may also collect payment and insurance details for billing purposes.

3. Purpose of Collection: The information we collect is used to:

  • Provide personalized healthcare services.
  • Process billing and insurance claims.
  • Improve our services and user experience.

4. Consent: By using ONRx, you consent to the collection, use, and disclosure of your personal health information as described in this policy. We obtain explicit consent where required by law, and you can withdraw consent at any time, subject to legal or contractual restrictions.

5. Use and Disclosure of Information: We use your information to provide healthcare services and will not disclose it except:

  • With your consent.
  • To healthcare providers involved in your care.
  • As required by law.

6. Data Security: We employ rigorous security measures, including encryption and secure servers, to protect your information from unauthorized access, alteration, or destruction.

7. Access and Correction: You have the right to access your personal information and request corrections. Please get in touch with us at the details provided below to initiate this process.

8. Third-Party Service Providers: We may use third-party service providers for data processing and storage. These providers are contractually obligated to maintain the confidentiality and security of your information.

9. Changes to the Privacy Policy: We reserve the right to modify this policy. Any changes will be communicated through our website and will become effective as of the date specified.

10. Contact Information: For any inquiries or concerns regarding your privacy, please contact us at:

11. Acknowledgment: This policy represents our commitment to protecting your personal health information and upholding the highest standards of privacy and security.